Question 1

What is Scrum Master as a Service (SMaaS)?

Accepted Answer

SMaaS provides organizations with dedicated or fractional Scrum Masters who help teams improve delivery, strengthen Agile practices, and build predictable, high-performing systems. Instead of hiring full-time talent, you get flexible, expert support tailored to your delivery goals.

Question 2

How is SMaaS different from hiring a full-time Scrum Master?

Accepted Answer

Unlike a traditional hire, SMaaS delivers:
 • Immediate expertise without ramp-up time
 • Flexible engagement levels (fractional or full-service)
 • Outcome-driven coaching, not just ceremony facilitation
 • Built-in playbooks and frameworks, including Agile Health, Metrics Mastery, and the Delivery Practices Standards
 • Proven frameworks that accelerate predictability, flow, and team maturity
You get senior-level talent at a fraction of the cost.

Question 3

What problems does SMaaS solve?

Accepted Answer

Organizations typically partner with us when they are experiencing:
 • Inconsistent or unpredictable delivery
 • Low team morale or engagement
 • Poor refinement, unclear priorities, or low-quality backlog items
 • Missed deadlines or poor stakeholder communication
 • Teams stuck in “Scrum-but” behavior
 • A need for fast maturity or stabilization
SMaaS turns reactive teams into data-driven, accountable, predictable delivery units.

Question 4

Who is SMaaS for?

Accepted Answer

PMO leaders
 • Technology Directors
 • Heads of Product
 • Engineering Managers
 • Organizations without dedicated Scrum Masters
 • Teams needing short-term acceleration or long-term coaching support
Whether you're launching new teams or transforming existing ones, SMaaS adapts to your environment.

Question 5

What outcomes can we expect?

Accepted Answer

Clients typically see improvements within the first 4–8 weeks in:
 • Sprint predictability
 • Quality of backlog items
 • Delivery flow and throughput
 • Completion ratio
 • Stakeholder satisfaction
 • Team engagement and accountability
 • Clarity of roles, responsibilities, and ways of working

Question 6

What does the onboarding process look like?

Accepted Answer

Our onboarding includes:
1. Discovery & Delivery Readiness Review
2. Agile Health Assessment
3. Stakeholder & Team Alignment Sessions
4. Team Launch or Reset (Agile Launchpad)
5. Integrated Coaching Plan & Metrics Baseline
Within two weeks, your SMaaS coach is guiding your team with a clear roadmap.

Question 7

How many teams can one SMaaS coach support?

Accepted Answer

It depends on the engagement level:
 • Fractional SMaaS: 1–2 teams
 • Full-Engagement SMaaS: 1 team in-depth or 2 teams with light support
 • Scaled SMaaS: Multiple Scrum Masters supporting multiple teams, coordinated through Delivery Practices Standards
We recommend a team-to-coach ratio based on maturity and goals.

Question 8

Does SMaaS include metrics and reporting?

Accepted Answer

Yes. SMaaS includes:
 • A full Metrics Mastery framework
 • Predictability dashboards
 • Completion Ratio and flow-based indicators
 • Stakeholder-ready delivery insights
 • Quarterly health checks
All reporting is built into the engagement—not a separate add-on.

Question 9

Can SMaaS work with teams outside of software development?

Accepted Answer

Absolutely. While Agile originated in software, our frameworks support:
 • IT/PMO
 • Operations
 • Marketing
 • Compliance
 • Product teams
 • Innovation and strategy teams
We adapt Agile to fit the work, not the other way around.

Question 10

Which tools and systems do you support?

Accepted Answer

We support a variety of tools and systems, including Jira (Cloud and Data Center), Confluence, Azure DevOps, Smartsheet, Mural/Miro, and HubSpot (for reporting alignment if needed). Your SMaaS coach will integrate with your current tooling, so no new system is required.

Question 11

Is Scrum Master as a Service (SMaaS) temporary or ongoing?

Accepted Answer

SMaaS can be both temporary and ongoing. For short-term engagements (12–20 weeks), we focus on team stabilization, coaching, and maturity acceleration. For long-term needs, we provide stable, predictable delivery across teams. We can support your organization until internal capabilities are mature or remain as long-term partners.

Question 12

Do you help build internal capability?

Accepted Answer

Yes. SMaaS is not just doing the work.
 We teach teams how to sustain high performance without external coaches, including:
 • Scrum Master skills
 • Team facilitation
 • Metrics literacy
 • Delivery practices
 • Continuous improvement frameworks
Your team grows—not just your output.

Question 13

How is pricing structured?

Accepted Answer

Pricing depends on:

• Number of teams
 • Level of engagement (fractional vs. dedicated)
 • Duration of the partnership
 • Whether multi-team or enterprise coordination is required

We offer monthly, quarterly, and customized rates to match your goals.

Question 14

How do I get started?

Accepted Answer

Start with a Delivery Readiness Review or Agile Health Assessment.
This gives you clarity on gaps, priorities, and a recommended roadmap for your teams.
 From there, we prepare an engagement plan aligned with your goals.

Scrum Master-as-a-Service (SMaaS)

We elevate your teams to predictable, consistent delivery with fractional Scrum Masters who drive execution and remove delivery friction.

The Challenge

Our SMaaS model has been used across regulated, high-accountability environments (financial services, insurance, data organizations), increasing completion ratio and stabilizing delivery inside 12 weeks.

How Our Scrum Master as a Service Improves Delivery Predictability

Are you ready to stabilize delivery without increasing permanent headcount?

Start with an Agile Health Assessment to identify delivery bottlenecks and define a clear 90-day delivery stabilization plan.

Delivery Roadmap

Scrum Master as a Service Consultation